Q. How do I get my photo to you for photo restoration?
A. You can send a photo to us by mail or email. For details, refer to:
How to safely package photos for mailing to us or
How to scan pictures for emailing to us

 

Q. Does it make a difference if I send the original photo or send a copy by email?
A. It is always best to work with the original picture so that we can scan it at a high resolution. The better the digital copy we have to work with the better the results will be. However, very good results can be achieved if we are provided with a good quality color scan (300-600 dpi) by email. Note: Send email files up to 3 MB in size.
 

Q. I have a very small photo. How large can it be printed?
A. It depends on a number of factors, but in general very small photos should not be printed larger than 4x6 or 5x7 for best results.

 
Q. I don't like the idea of sending my precious photo by mail and I don't have a scanner. Is there another option?
A. Yes. You should be able to obtain a good quality scan from a local photo copy store. Have them scan it at 300 dpi and copy it to a computer disk or CD.
 

Q. If I send an original photo is it safe? Do you alter the original?
A. Your photo is safe with us. The original picture is scanned to obtain a digital copy. All restoration work is done using the digital copy only. Your original will be returned unharmed.

 

Q. Is it safe to use the mail system?
A. We have found that the USA and Canadian postal services are very reliable. They both offer track and trace features for an additional fee. You always have the option of sending us a good quality scan copy (300 dpi) by email, CD, or computer disc instead of parting with your original.

 

Q. What will I receive back when I place an order?
A. You will receive by mail, your original photo(s), and a print of the restoration. You will receive additional prints if ordered. You can also receive a copy of your print(s) on CD if requested.

 
 
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